Support Notifications

Important information regarding Sage Business Cloud Accounting support.
  • 2019
  • 21

    Australia Day Support

    Our office will be closed on the Australian Day, the 28th of January 2019. If you have any queries about Sage Business Cloud Accounting and Payroll, please contact us on:

    We will attend to your queries on the next business day, the 29th January.

    Thank you for your understanding and we hope you enjoy the long weekend!

  • 2018
  • 20

    Holiday Support Hours

    Telephone service will be closed from the 24th of December 2018 and will resume on the 2nd of January 2019. However, we will provide email support during this time, except for public holidays:

    • • 25th of December 2018 (Tuesday)
    • • 26th of December 2018 (Wednesday)
    • • 1st of January 2018 (Tuesday)

    Wishing you all a lovely Christmas and a Happy & Safe New Year!

    SISS Direct Bank Feeds

    As we are approaching the holiday season, bank transactions that are processed from the 24th of December to the 26th of December will only be available to customers on the 27th of December. Transactions processed on the 1st of January 2019 will be made available to customers on the next business day, the 2nd of January. This is due to a delay in receiving the data from the financial institutions.

    There may also be a delay in processing the applications of SISS Data Authority and Bank Authority Requests due to the holiday season.

  • 4

    A new look for Sage Business Cloud Accounting launched.

    Plus, new tutorial videos are now available to help you to learn!

    Click here to view the videos.

  • 3

    Support will remain open on NSW public holidays.

    We will be providing email and phone support during the NSW public holidays to better serve our customers who are outside of NSW.

    The next upcoming Public Holidays for NSW for 2018 are:

    • 11 June 2018 (Monday) – Queen’s Birthday (National except for QLD & WA)
    • 1 October 2018 (Monday) – Labour Day (ACT, NSW & SA)
  • 2017
  • 22

    Festive Season - Support Operating Hours

    From 23 December 2017 to 1 January 2018, our sales and support phone queue will be closed due to the public holidays.

    27 – 29 December 2017 8.30am to 5.00pm AEST: Email support only.

    We apologize for any inconvenience caused and wish you a happy festive season.

  • 13

    New Banks on SISS Data Services

    Bendigo Bank (BEN) and Rural Bank (RU) are now available on SISS Data Services.

  • 27

    Training webinars are now live!

    This will replace our traditional classroom training and provide you more flexibility with timing. Check out what’re available and register your attendance via our Webinars page.